Web Survey Bibliography
Relevance & Research Question:
People are increasingly accessing the internet with touchscreen mobile devices, such as smartphones and tablets. Web panel statistics show that these devices are increasingly being used to complete questionnaires. The unique characteristics of mobile devices require a different type of user-interface, which the standard web interview systems do not offer. The research question is what web panels can do to anticipate to this trend.
Methods & Data:
To find the specific needs of respondents that use touchscreen mobile devices, we conducted several methodological experiments in the CentERpanel. The CentERpanel is a representative web panel in the Netherlands. These experiments were conducted using C-MoTo, a mobile and touch optimized web questionnaire interface that works on top of the Blaise interviewing system.
Results:
Offering traditional web interfaces to respondents that include mobile device users can be problematic. Different input mechanisms as touchscreens in combination with limited screen sizes make some questions hard to be answered by respondents. Especially if questions contain many options, radio buttons can become very small and nearly impossible to select with a finger that is relatively large compared to the screen. For this reason the use of traditional web interfaces is not a good solution for a web panel that consists of web users that use both mobile devices and traditional computers and laptops. An alternative option is to design your questionnaires in two different layouts: a web and mobile layout. This solution would be optimal for the respondents. However the implementation of two different survey layouts can be difficult (the data models should be compatible) and expensive. A last option would be to offer the mobile layout to both web and mobile respondents. The data quality did not suffer from this design for both modes. However, the respondent satisfaction was lower if the mobile layout was shown and the survey design is more limited for a mobile layout compared to a traditional web layout.
Added Value:
Mobile web usage is increasing. With the results from our experiments we have a good base to transform our web panels to a mobile ready web panel.
GOR Homepage (abstract) / (presentation)
Web survey bibliography (210)
- In search of best practices; 2017; Kappelhof, J. W. S.; Steijn, S.
- The perils of non-probability sampling; 2017; Bethlehem, J.
- Estimating the Impact of Measurement Differences Introduced by Efforts to Reach a Balanced Response...; 2017; Kappelhof, J. W. S.; De Leeuw, E. D.
- Data chunking for mobile web: effects on data quality; 2017; Lugtig, P. J.; Toepoel, V.
- Are Final Comments in Web Survey Panels Associated with Next-Wave Attrition?; 2016; McLauchlan, C.; Schonlau, M.
- Participation rates of childhood cancer survivors to self-administered questionnaires: a systematic...; 2016; Kilsdonk, E.; Wendel, E.; van Dulmen-den Broeder, E.; van Leeuwen, F.E.; Van Den Berg, M. H.; Jaspers...
- A look into the challenges of mixed-mode surveys; 2016; Klausch, L. T.
- Unintentional Mobile Respondents in Official Statis tics and Their Effect on Data Quality ; 2016; Bakker, J.
- Tracking the Representativeness of an Online Panel Over Time ; 2016; Klausch, L. T.; Scherpenzeel, A.
- Detecting careless respondents in web-based questionnaires: Which method to use?; 2016; Niesen, A. S. M.; Meijer, R. R.; Tendeiro, J. N.
- Establishing the accuracy of online panels for survey research; 2016; Bruggen, E.; van den Brakel, J.; Krosnick, J. A.
- Surveying End-of-Life Medical Decisions in France: Evaluation of an Innovative Mixed-Mode Data Collection...; 2016; Legleye, S; Pennec, S.; Monnier, A.; Stephan, A.; Brouard, N.; Bilsen, J.; Cohen, J.
- Adaptive survey designs to minimize survey mode effects – a case study on the Dutch Labor Force...; 2016; Calinescu, M.; Schouten, B.
- Reducing Underreports of Behaviors in Retrospective Surveys: The Effects of Three Different Strategies...; 2016; Lugtig, P. J.; Glasner, T.; Boeve, A.
- Sunday shopping – The case of three surveys; 2016; Bethlehem, J.
- Predictive inference for non-probability samples: a simulation study ; 2016; Buelens, B.; Burger, J.; van den Brakel, J.
- Does the Inclusion of Non-Internet Households in a Web Panel Reduce Coverage Bias?; 2016; Eckman, S.
- Internet Panels, Professional Respondents, and Data Quality; 2015; Matthijsse, S.; De Leeuw, E. D.; Hox, J.
- Effect of Web-Based Versus Paper-Based Questionnaires and Follow-Up Strategies on Participation Rates...; 2015; Kilsdonk, E.; van den Heuvel-Eibrink, M. M.; van Dulmen-den Broeder, E.; van der Pal, H. J. H.; van...
- Designing web surveys for the multi-device internet; 2015; de Bruijne, M.
- Self-identification of occupation in web surveys: requirements for search trees and look-up tables ; 2015; Tijdens, K. G.
- Tailored fieldwork design to increase representative household survey response: an experiment in the...; 2015; Luiten, A.; Schouten, B.
- Calendar Instruments in Retrospective Web Surveys; 2015; Glasner, T.; van der Vaart, W.; Dijkstra, W.
- Validating self-reported mobile phone use in adults using a newly developed smartphone application; 2015; Goedhart, G., Kromhout, H., Wiart, J., Vermeulen, R.
- Face-to-Face or Sequential Mixed-Mode Surveys Among Non-Western Minorities in the Netherlands: The Effect...; 2015; Kappelhof, J.
- Finding Item Nonresponse Patterns: Three Internet Survey Experiments Into the Effects of Nonresponse...; 2015; Van De Maat, J.
- The effectiveness of incentives on recruitment and retention rates: an experiment in a web survey; 2015; Mulder, J.; Douhou, S.
- Using WhatsApp as a Survey Tool; 2015; Ongena, Y. P.; Haan, M.
- The Effects of Adding a Mobile-Compatible Design to the American Life Panel; 2015; Toepoel, V.; Lugtig, P. J.; Amin, A.
- Adapting Grid Questions for Mobile Devices; 2015; de Bruijne, M.; Das, M.; van Soest, A.; Wijnant, A.
- Correlates of early and late responses to surveys in an online panel; 2015; Douhou, S.; Vis, C.
- Higher Item Nonresponse Rates Caused by Slider Scales in Web Surveys; 2015; Toepoel, V.; Funke, F.
- Coding Surveys on their Item Characteristics: Reliability Diagnostics; 2015; Bais, F.; Schouten, B.; Toepoel, V.
- Selection error in single- and mixed mode surveys of the Dutch general population; 2015; Hox, J., Klausch, L. T., Schouten, B.
- Investigating Response Quality in Mobile and Desktop Surveys: A Comparison of Radio Buttons, Visual...; 2014; Toepoel, V.; Funke, F.
- 640 Current trends in management of high-risk prostate cancer in Europe: Results of a web-based survey...; 2014; Briganti, A., Isbarn, H., Ost, P., Ploussard, G., Sooriakumaran, P., Van Den Bergh, R.C.N., Van Oort...
- Query on Data Collection for Social Surveys; 2014; Blanke, K., Luiten, A.
- Improving Response Rates and Questionnaire Design for Mobile Web Surveys; 2014; de Bruijne, M., Wijnant, A.
- Quality of physical therapy from a patient's perspective; factor analysis on web-based survey data...; 2014; Scholte, M., Calsbeek, H., Nijhuis-van der Sanden, M. W. G., Braspenning, J.
- Mining “Big Data” using Big Data Services ; 2014; Reips, U.-D., Matzat, U.
- Barriers and facilitators for participation in a preventive pelvic floor muscle training program from...; 2014; Albers-Heitner, P., Moossdorff-Steinhauser, H., Weemhoff, M., Nieman, F., Berghmans, B.
- Informing panel members about study results; 2014; Scherpenzeel, A., Toepoel, V.
- Targeting the bias – the impact of mass media attention on sample composition and representativeness...; 2014; Steinmetz, S., Oez, F., Tijdens, K. G.
- Exploring selection biases for developing countries - is the web a promising tool for data collection...; 2014; Tijdens, K. G., Steinmetz, S.
- Evaluating mixed-mode redesign strategies against benchmark surveys: the case of the Crime Victimization...; 2014; Klausch, L. T., Hox, J., Schouten, B.
- The quality of ego-centered social network data in web surveys: experiments with a visual elicitation...; 2014; Marcin, B., Matzat, U., Snijders, C.
- Measuring the very long, fuzzy tail in the occupational distribution in web-surveys; 2014; Tijdens, K. G.
- Social desirability is the same in offline, online, and paper surveys: A meta-analysis; 2014; Dodou, D., de Winter J. C. F.
- The impact of contact effort on mode-specific selection and measurement bias; 2014; Schouten, B., van der Laan, J., Cobben, F.
- Clicking vs. Dragging: Different Uses of the Mouse and Their Implications for Online Surveys; 2014; Sikkel, D., Steenbergen, R., Gras, S.